Outlook and Modern Authentication

Outlook and Modern Authentication

The following article discusses the impact of basic authentication being deprecated, and how applications will or will not support Microsoft Modern Authentication. This is a requirement for Multi-Factor Authentication to protect your account. 

Please see below to identify the application(s) you use for Synergy email and calendaring to determine if you need to take action due to basic authentication no longer being supported.

 

Outlook

Outlook on the Web

If you use a web browser to check your Synergy email/calendar at https://portal.office.com or https://outlook.office.com, then you do not need to do anything. Outlook on the Web already uses Modern Authentication.

 

Outlook for PC and Mac

Depending on which version of Outlook you are using, you may need to upgrade.

  • Outlook 2016 or newer: No action needed
  • Outlook 2013, 2010, 2008, or 2007: You will need to upgrade to the latest version of Office 365.

 

Other Mail and Calendar Applications

Microsoft Outlook Mobile App

The Microsoft Outlook mobile apps for iOS and Android are fully compatible with Modern Authentication. If you are using Microsoft Outlook app on a mobile device, no action is needed.

 

iOS 11 and newer - Mail and Calendar Mobile Apps

  1. Open “Settings” and select "Mail" (or "Passwords & Account" depending on your iOS account.) 
  2. Select your Synergy email account
  3. On the next screen, select "Delete Account." This may take a couple of minutes to delete.
  4. Once deleted, you'll return to the previous page where you can add an account. Select "Add Account".
  5. Select "Exchange" from the available options, and if prompted, select "Add work or school account."
  6. Enter your Synergy email address. Then select "Sign In."
  7. When prompted, enter your password.
    1. You may get prompted for your MFA method; if so, complete your MFA prompt.
  8. If permissions are requested, tap "Accept".
  9. If prompted, select what you want to sync and tap "Save".
  10. Once completed, go to the Mail app and ensure that your mail account starts to update your inbox.

iOS 10 and older - Mail and Calendar Mobile Apps

iOS 10 (and earlier) does not support Modern Authentication nor the use of the Microsoft Outlook app (requires iOS 14 or higher). 
You will need to access email via your phones Browser by going to https://outlook.office.com 

Android devices - Mail and Calendar Mobile Apps 

Android device built-in Mail and Calendar apps do not support Modern Authentication. 
The Outlook App should be what is used to access emails on your Smartphone. Please use the following Microsoft documentation to set up Outlook on your mobile device.

IMAP/POP Applications like Thunderbird, Eudora, PINE, etc.

  • Email applications that use Basic Authentication in combination with POP, IMAP, or Exchange ActiveSync will stop working. To avoid service disruption, you need to install Outlook.
  • Other client applications that do not use modern authentication protocols (not a comprehensive list):
    • Android Touchdown
    • Android BlueMail
    • Most IMAP4 or POP3 clients


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