Review a Customer Complaint

Review a Customer Complaint

1.Click the Open icon on the toolbar. 
2. Type customer comp in the Filter field.
3. Click the Customer Complaints list item.
4. Click the OK button. The Customer Complaints (Filter in Place) form opens. 
5. Click the Filter in Place icon. 
6. Click to select the first CCR# row.
Review the information in the following fields:
• Product Line
• Reason Code
• Type
• Coordinator
• Resolver
The following fields listed below are optional:
• Close Due Date
• Close Date
• PO
• Order
• MRR
• CAR
• RMA
Review the following fields on the Information tab:
• Originator
• Item
• Description
• Root Cause
• Cause Code
Review the following fields on the Action tab:
• Corrective Action
• Action Code
• Customer Satisfaction
• Rating
The following fields that are auto populated and based on Customer Parameters input:
• Projected Review
• Followup Date 
The following additional Date fields that are available to track progress for the complaint:
• Internal Review
• Planned Cut In Date
• Actual Cut In Date
• Int. Sched Date
• Actual Review
• Followup Complete
7. Click the Close (X) button on the Customer Complaints form

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