SmartViews - Error “The specified table does not exist [sv_Users]” - Azure Cloud Database

SmartViews - Error “The specified table does not exist [sv_Users]” - Azure Cloud Database

Depending on the version of SmartViews a customer is on, they may experience this error after updating to later versions:

“The specified table does not exist [sv_Users]”

The following steps should be tried in order to solve the issue. Try logging in again after each of these steps. If login is successful, there is no need to move onto the next step.
  1. Confirm whether or not they are on Azure cloud database by asking for either all of their user keys or specifically the validation key, accessed from the login screen. If the validation key is just zeros, that means they have an "On Premise" installation and should first try the steps in this KB article. Otherwise, ignore this step.
  2. Try a local cache reset.
  3. There may be a firewall issue. Make sure that the machine can access the address tcp:gjypiak7ki.database.windows.net at port 1433.
  4. Powershell Command: Test-Netconnection gjypiak7ki.database.windows.net -port 1433



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