Create an RMA and RMA line items

Create an RMA and RMA line items

Part 1: Create RMA and line item for the FA-10000
1. Click the Open icon on the toolbar. The Select Form dialog box opens.
2. Type rmas in the Filter field.
3. Click the web.RMAs list item. Note: the web. forms will be listed under the Name column.
4. Click the OK button. The RMAs form opens. 
5. Click the New icon.
6. Type [your initials]1 in the RMA field.
7. Click the Customer drop-down arrow.
8. Click the 2 list item.
9. Verify MAIN is selected in the Warehouse field.
10. Click the Problem Code drop-down arrow.
11. Click the WWR list item.
12. Click the Amounts menu option.
13. Type 10 in the Freight field.
14. Click the Save icon.
15. Click the RMA Line items menu option. The RMA Line Items (Lined) form opens.
16. Type fa* in the Item field.
17. Click the Item drop-down arrow.
18. Click the FA-10000 list item.
19. Type 1 in the Qty To Return field.
20. Click to select the Warranty check box.
21. Click the Amounts menu option.
22. Click to clear the Use Extended Disposition Process check box.
23. Click the Disposition drop-down arrow.
24. Click the RRS list item.
25. Type 0.00 in the Restocking Fee Amt field.
26. Click the Save icon.
Part 2: Add RMA line item for the TA-40000
1. Click the General menu option.
2. Click the New icon.
3. Type [your order number] in the Order field. .Note: This is the Order number you created in 
previous exercise. 
4. Type 1 in the Line field. 
Note: This field is the order line number from the customer order entered in the Order field. 
5. Press Tab. Note: The item number TA-40000 will is populated in the Item field. This is extracted 
from the customer order you entered above.
6. Verify the RETURN check box is selected.
7. Type 56 in the Qty to Return field.
8. Press Tab.
9. Click the Original Invoice drop-down arrow.
10. Click the [default] list item. 
11. Type Customer is discontinuing item in the Reason field.
12. Click the Amounts menu option.
13. Click to clear the Use Extended Disposition Process check box.
14. Click the Disposition drop-down arrow.
15. Click the RTS list item.
16. Click the Save icon.
17. Click the Window drop-down arrow on the menu bar.
18. Click the Close All list item. 

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